About Ritz Limousine
Ritz Limousine Ltd. is proud to serve Whistler and Vancouver including the Vancouver International Airport and offers full ground transportation services, offering the finest in luxury vehicles, professional staff, and reliable service.
Ritz Limousine understands the demand for high quality, professional ground transportation service that will reflect the same quality and image for which you stand.
Terms and Conditions
Cancellation and No Show Fees
- Cancellation of Sedans, SUVs, Limousines, and Stretch SUV Limousines within 48 hours of scheduled pick-up will result in a full charge of the arranged rate at the time of reservation.
- A 'no show' fee equal to the full price of the trip and taxes plus gratuity plus applicable wait time fees will be charged when the passenger fails to arrive at the designated location.
- To avoid a 'no show' fee call 1 604 937-7480 if you cannot locate your vehicle.
Billing
- Trips are billed to the customer's credit card or corporate account or can be paid by cash. Credit card information must be provided at the time of reservation and an imprint of that credit card will be taken by the driver upon pickup. Ritz Limousine accepts the following credit cards:
- American Express
- MasterCard
- Visa
- If applicable, gratuity is calculated on the base fare. Stop time, wait time, and any other surcharges will be added and itemized on the customer's billing statement.
- The following additional charges will be itemized on the customer's billing statement when applicable:
- Parking at Vancouver International Airport (pickups at YVR)
- Ferry Costs
- Stop time/wait time
- Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.
- Applicable taxes will be charged as required, 6% GST.
- All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
- All rates are calculated in the local currency and billed in CDN dollars at the prevailing exchange rate.
Rates
- Vehicle rates will be billed at the Ritz Limousine hourly rate or as a flat rate. Customers are billed from the time the vehicle arrives at the pickup location until the time it drops off at your destination, with an applicable hourly minimum.
All Reservations are billed on an hourly basis or at a flat rate
Wait Time / Stop Time
- For all reservations, wait time will be charged in a 15 minute increment.
- Ritz Limousines abilities to monitor private flights are restricted, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
- Passenger requested stops on route during a point-to-point reservation will be charged at $10.00 per stop provided the stop is no longer than 5 minutes, if longer, waiting time applies.
- Passenger requested stops off route will be charged at the discretion of Ritz Limousines reservations staff based on the hourly rate of that vehicle.
Other
- Ritz Limousine shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
- Ritz Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
